Psychiatry-UK

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff treated patients with compassion and kindness. They understood the individual needs of patients and supported patients to understand and manage their care, treatment or condition.

Staff made sure patients understood their care and treatment options and were respectful to patients’ neurodiverse needs. Staff told us they made reasonable adjustments for patients where appropriate such as meeting online with the camera functionality turned off.

Staff involved patients in decisions about the service and encouraged patients to give feedback on the service and staff supported them to do this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients told us they found the staff to be helpful and caring, especially the prescribers.

Staff understood the needs of their patients and supported their needs. Staff were aware that some patients had been waiting a long time for an assessment and could be frustrated. Staff took this into account and reassured patients during calls at times to suit their routines and obligations.

Patients received co-ordinated and person-centred care. Staff referred to and communicated effectively with other services such as GPs and other healthcare professionals when appropriate.

The service offered online appointments to patients on week days and weekends at a time that worked best for the patient.

Patients told us they were satisfied with recommendations and treatments prescribed. However, some patients told us they did not always feel included in decisions about their care or options for medication.

Staff developed a comprehensive care plan for each patient that met their mental and physical health needs. Staff regularly reviewed and updated care plans when patients' needs changed.

Staff used the AI risk screening tools to monitor changes to peoples risks profile. We saw evidence that when patient risk became too high to manage safely within the service, the patient was signposted to more appropriate services for support.

The service invested in staff wellbeing and engagement. The service actively encouraged staff feedback by holding focus groups which opened dialog with front line staff and leadership colleagues, and they held annual staff surveys.

Staff morale was good. There was a sense of shared values and vision amongst all staff at the service.