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Inspection Summary


Overall summary & rating

Good

Updated 6 January 2021

About the service

River Garden Care is a domiciliary care agency registered to provide personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection about 70 people were receiving personal care from the service.

People’s experience of using this service and what we found

There were enough staff available to deliver care to people. There was an effective system in place for planning and monitoring care visits. People received their medicines safely. Staff had received training in safeguarding adults and knew actions to take to protect people from abuse. Risks to people were managed effectively to reduce harm to them. Lessons were learned from incidents and accidents. Staff followed infection control procedures to reduce risks of infection.

People and their relatives knew how to contact the office if they had concerns or complaints. The registered manager and members of the management team shared information with people about the service. There were effective systems in place to assess and monitor the quality of the service. The provider worked in partnership with other organisations to develop the service. The registered manager met their statutory responsibilities to the CQC.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update): The last rating for this service was requires improvement (published 30 July 2019) and there we found two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating. We carried out a focused inspection to check they had followed their action plan and to confirm they now met legal requirements in the areas we had concerns at our last inspection. This report only covers our findings in relation to the key questions safe and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for River Garden Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 January 2021

The service was safe.

Effective

Good

Updated 6 January 2021

Caring

Good

Updated 6 January 2021

Responsive

Good

Updated 6 January 2021

Well-led

Good

Updated 6 January 2021

The service was well-led.