Primrose House

Updated 19 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type:

Primrose House is a care home for up to six people who require personal care.

People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. At the time of inspection there were 5 people living at the home.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

Inspection activity started on 13 May 2019. We visited the office on 13 May 2019 to see the manager, people and staff, and to see care records, on 14 May we reviewed the providers policies and procedures, and other documents related to the running of the service. Following the inspection, we sought feedback from relatives and professionals through phone calls and emails.

What we did:

Before the inspection we looked at information we held about the service:

We require providers to send us key information about their service, what they do well, and improvements they plan to make. We call this the Provider Information Return (PIR). This information helps support our inspections.

The law requires providers to notify us of certain events that happen during the running of a service. We reviewed notifications received since the last inspection.

We reviewed the previous inspection report.

During the inspection:

We spoke with three family members and one professional.

We spoke with the registered manager, one senior care worker and two staff members.

We looked at the care records of three people.

We looked at four staff records, including training and recruitment records.

We looked at other records to do with the management of the service.

Updated 19 June 2019

About the service:

Primrose House is a residential care home. The service was providing personal care for five people at the time of inspection who were living with a learning disability or/and autism.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

The service worked in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People using the service received planned person-centred care and support that is appropriate and inclusive for them. People received a service that was safe, effective, caring, responsive and well led.

Systems were in place to keep people safe. People’s needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection.

People were involved in meal planning and were supported to assist with cooking. People were treated with kindness and respect and staff spoke fondly about them. People’s privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People enjoyed a range of activities which they chose to do. People had support plans in place which covered a range of information about their social histories, preferences and support needs. The provider sought feedback from people and their families to improve the service.

Rating at last inspection:

At the last inspection the service was rated Good (17 November 2016).

Why we inspected:

This was a planned inspection to check that this service remained Good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within our published timeframe for services rated good. We will continue to monitor the service through the information we receive.