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Inspection Summary

Overall summary & rating


Updated 6 March 2020

About the service

Windsor Lodge is a residential care home registered to provide accommodation and personal care for up to 15 people living with a mental health condition. Accommodation was provided over three floors with communal lounges and dining space. Bedrooms all had ensuite facilities. At the time of our inspection six people were living at the service but only one person was receiving support with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.

People’s experience of using this service and what we found

People were receiving their medicines as prescribed and accurate medicines records were kept. Risk assessments were in place to help staff minimise risk. There were systems and processes in place to help protect people from the risk of abuse.

There were enough staff on duty to meet people’s needs. Staff understood the needs of the people they supported well. Safe recruitment procedures were followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Mealtimes were flexible and relaxed and the quality of food was good. People were supported to have a varied and balanced diet. People had access to a range of healthcare professionals to ensure they remained healthy.

There was a caring culture supported by a strong staff team who respected people and treated them with dignity. Staff encouraged independence and supported people to maintain their skills. The service had a relaxed atmosphere and visitors were always welcome.

People's care was delivered around their wishes and preferences and support plans reflected this.

People had access to a variety of activities inside and outside of the home.

A range of audits and checks were carried out to monitor the quality and safety of the service. Action was taken if any issues or concerns were identified.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 25 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 March 2020

The service was safe.

Details are in our safe findings below.



Updated 6 March 2020

The service was effective.

Details are in our effective findings below.



Updated 6 March 2020

The service was caring.

Details are in our caring findings below.



Updated 6 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 6 March 2020

The service was well-led.

Details are in our well-Led findings below.