9 October 2013
During a routine inspection
One person told us "it's brilliant'. While another person said 'this is an excellent practice I've been coming for years and so have all the family'. Two new patients to the practice told us they found the practice to be welcoming and homely. We observed people were treated with courtesy and found that overall people felt they received an excellent service.
We saw a patient satisfaction survey was used to gather feedback. The results showed that 99% of people were happy with all aspects of service provision and facilities. People told us they could make an appointment at times that suited them. They told us they were aware of the emergency number and had always been able to get an appointment within 24 hours.
The practice had disabled access via a ramp at the front of the building. Once in the practice there were facilities on the ground floor to provide all the services offered by the practice.
People were protected from abuse by staff who had received regular training and demonstrated good awareness of this subject.