Argent Care Limited

Updated 27 April 2026

Dates of assessment were from 24 April to 28 May 2026. The service is a domiciliary care service providing personal care for people. This is the first assessment for this newly registered service.

The service was only being provided to 1 person at the time of the assessment. Systems and processes were in place and there was a safely recruited, established staff team to provide care and support. Staff received training and supervision, and they were happy in their roles. Care plans were in place and still being developed to guide staff how to provide safe, person-centred care, and to help them understand the person’s needs.

Policies and procedures were in place, although these required some amendments to make sure they were fully aligned to the service provision.

The service was led by the provider and the registered manager, who had oversight of the quality of the care delivery. Staff felt supported to do their work and they worked closely with their colleagues to meet the person’s needs.

Updated 27 April 2026

The person receiving care at the service was happy with the way staff supported them. They were encouraged to give feedback about the service, and worked with the care team to have their needs met in line with their particular needs and wishes.

The person’s advocate told us the care was delivered in person-centred ways, and the staff knew the person’s needs very well. They said, “The staff are so kind, very gentle. [My friend] has very complex needs and they understand how they like their care. They do everything [my friend] needs and if there are any concerns whatsoever, they let me know. I know [my friend] is very happy, they have told me multiple times.”