Cygnet Raglan House

This means we looked for evidence that the service met people’s needs. 

At our last assessment we rated this key question good. At this assessment the rating has remained good. 

Staff managed beds well. A bed was available when a patient needed one. Patients did not have to stay in hospital when they were well enough to leave. The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. Staff supported patients with activities outside the service such as, education and family relationships. The service met the needs of all patients – including those with a protected characteristic. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.