- Care home
Kingswood House
Assessment report published 7 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 5 May to 21 May 2026. Kingswood House is a care home registered to provide personal care and nursing care. The service primarily supports autistic people or people with a learning disability. The service can support up to 6 people and was supporting 5 people at the time of the assessment. This assessment was comprehensive which means we looked at all the key questions of safe, effective, caring, responsive and well-led.
The provider was previously in breach of legal regulations in relation to safe care and treatment of people, safeguarding and good governance. Improvements were found at this assessment, and the provider was no longer in breach of this regulation.
This service has been in Special Measures since 3 December 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
We carried out this inspection to follow up on previous concerns found at the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted. We were assured that the service was operating in line with the guidance due to improvements found during the assessment.
We found significant improvements in all areas at this assessment, and the service has been rated good overall. We found some areas such as record keeping and information sharing did still require some improvement however a plan was in place to address these concerns and progress had been made.
We found that staff worked safely to support people at the service and received appropriate training, guidance and support. Staff were recruited safely and understood their duties in relation to identifying and reporting safeguarding concerns.
People were supported to have choice and control in their day to day lives and incidents at the service had reduced significantly since the last assessment.
The staff team were kind and caring and knew the people they supported well. Staff actively contributed their ideas for service improvement.
A stable management team was in place at the service, and this had had a positive impact on people, relative and staff. Managers at the service demonstrated an ongoing commitment to service improvement.
People's experience of this service
We spoke to people and their relatives to gather their views of the service. Most feedback about the service was positive. People and their relatives told us the service had improved with the implementation of a new management team. A person told us, “I like living here, we have made it homely.” People and their relatives commented on the progress the service had made in recent months. A person told us, “We had a massive meeting and in some ways it has turned round.” Relatives told us, “Its much better from last time [last inspection], several managers have started to turn things round and now we have [Registered Manager] who is absolutely excellent and also there is a very good deputy.”
Relatives gave examples of improvements at the service including information sharing however this was not consistently good. A relative told us, “It’s better than it was, but little things come to mind, some staff you have to remind them to do things, but some staff are very good.” Relatives also told us, “Communication is really good with the service” and “The staff have worked with my relative and they are now happier to come out of their room and spend time I communal areas.”
Some relatives expressed their overall feelings for the service, telling us, “This is the right placement for my relative, this is their forever home.”
Some people and their relatives did not feel the placement was suitable for them. The service was actively working with people, relatives and professionals to address this where this was the case.