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Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service:

The Thatched House provides accommodation with personal care for people over age of 65. The service is registered to accommodate up to 20 people and was providing personal care to 19 people at the time of the inspection. Any nursing needs were provided by community nursing services.

People’s experience of using this service:

People received care and support that was safe. One person said, “I feel very safe living here, the staff support me well. They help me where I need help and encourage me to stay independent where I can.”

People were supported by staff who received training and were able to identify and respond appropriately to abuse. Risks to people were assessed, monitored and reviewed. There was a robust recruitment programme which meant all new staff were checked to ensure they were suitable to work with people. There were enough staff to support people with their daily living and activities.

People received effective care and support. One person said, “I think the staff do know what they are doing. They make sure I am offered drinks, and there is plenty of food. When I need my doctor, they make those arrangements.” Training and observation of staff practice as well as supervision ensured staff were competent in their roles. People enjoyed a healthy balanced and nutritious diet based on their preferences and health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People received care from staff who were kind and caring. One person said, “The staff are very caring. We are one big family. I like living here.” People told us staff always respected their privacy and dignity. Staff supported people to be fully involved in their care planning and reviews.

People received responsive care and support which was personalised to their individual needs. There was clear guidance for staff on how to support people in line with their personal wishes, likes and dislikes. Records showed the service responded to concerns and complaints and learnt from the issues raised.

People were supported by a team that was well led. Staff said the management team was open to suggestions and approachable. There were systems to monitor the quality of the service, ensure staff kept up to date with good practice and to seek people's views. The management team worked professionally with agencies outside of the service and ensured a transparent, honest and open approach to their work which was valued by others.

Rating at last inspection:

At the last inspection in March 2018 the service was rated Requires Improvement (report published on 23 May 2018). At that inspection we found three breaches of Regulations.

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At this inspection the service has made enough improvements to be rated Good and the provider is no longer in breach of the Regulations.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe

Details are in our Safe findings below.



Updated 22 May 2019

The service was effective

Details are in our Effective findings below.



Updated 22 May 2019

The service was caring

Details are in our Caring findings below.



Updated 22 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 22 May 2019

The service was well-led

Details are in our Well-Led findings below.