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Inspection Summary


Overall summary & rating

Good

Updated 12 January 2018

Duke’s Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. Duke’s Court is registered to accommodate 60 older people; at the time of our inspection there were 58 people living in the home.

At the last inspection this service was rated good. At this inspection we found the service remained good. The inspection took place on the 13 December 2017 and was unannounced.

The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was not in post at the time of the inspection; however, a manager had been appointed who was in the process of applying to be the registered manager. The deputy manager was managing the home on a day to day basis with the support of the registered provider.

People continued to be treated with respect, kindness and empathy. The staff were friendly, caring and compassionate. Positive relationships had been developed between the people and staff. People had detailed personalised care plans in place which enabled staff to provide consistent care and support in line with people’s personal preferences.

People continued to receive safe care. Staff were appropriately recruited and there were sufficient staff to meet people’s needs. People were protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision and training that they required to work effectively in their roles. Development of staff knowledge and skills was encouraged. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice. There were a variety of activities available for people to participate in if they wished to and groups from the local community were welcomed to take part in events at the home.

The service had a positive ethos and an open culture. The provider was committed to develop the service and actively looked at ways to continuously improve the service. There were effective quality assurance systems and audits in place; action was taken to address any shortfalls.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

Inspection areas

Safe

Good

Updated 12 January 2018

The service remains good.

Effective

Good

Updated 12 January 2018

The service remains good.

Caring

Good

Updated 12 January 2018

The service remains good.

Responsive

Good

Updated 12 January 2018

The service remains good.

Well-led

Good

Updated 12 January 2018

The service remains good.