Kind2U Living

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure the person’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The assessment process considered the person’s health, wellbeing, and communication needs, which enabled the service to match people with the most suitable staff.

Staff we spoke with had a good knowledge of the person’s needs and knew them well.

An electronic system was used to record care interventions, and managers were alerted to missed tasks. The person and their relative confirmed they were involved in the care planning process and records confirmed the care plan was regularly reviewed.

The service planned and delivered the persons care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used recognised assessment tools to help determine the most appropriate care and treatment the person.

The person’s dietary needs and preferences were recorded in their care plan and staff were knowledgeable about person’s dietary needs. Details included monitoring the person’s food choices and intake and the need for regular checkups with healthcare professionals. For example, an ‘Easy Wellness Programme’ was used which recommended ‘6-8 glasses of water and 3 balanced meals’ per day. Records confirmed this programme was followed. This person told us, “I like Mediterranean and Asian cuisines.” The care plan also noted the person ‘did their own shopping and enjoyed cooking.'

The service worked well across teams and services to support the person. They made sure the person only needed to tell their story once by sharing their assessment of needs when the person moved between different services.

Staff reported positive working relationships with community health and social care professionals and bodies. Systems were in place to make sure information was shared in a timely manner. This ensured a joined up, consistent approach to delivering safe and effective care to the person in line with their individually assessed needs and preferences.The registered manager actively sought feedback from healthcare professionals by sending out a tick box survey relating to communication, quality of care, and the performance of management and staff. The responses were positive.

The service supported the person to manage their health and wellbeing to maximise their independence, choice and control. Staff supported the person to live a healthier life and where possible, reduce their future needs for care and support.

The person had a personalised health action plan and hospital passport in place which staff followed. A hospital passport is a document designed to help people with a learning disability or autistic people to communicate their health and medical care needs to health and medical care professionals. The service ensured the person could access prompt support if there was a problem with their health or they became unwell.

We asked the person if they could access support if they felt unwell. They said, “Yeah, and it has happened. They [staff] were good.”

The service routinely monitored the person’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of the person themselves.

Care and support plans were regularly reviewed to ensure they met the person’s assessed needs and expected outcomes. The service understood how to support the person to help them achieve positive outcomes in relation to their care and support needs. They monitored the care and support provided to the person and knew what action to take when required. Systems were in place to ensure care and treatment remained effective.

The service told the person about their rights around consent and respected these when delivering person-centred care and treatment.

The service was working within the principles of the Mental Capacity Act 2005 (MCA). The person was supported to understand the care and support they received from staff. This enabled the person to consent to this if they wished. The person told us, “I can do whatever I want really.”

We asked the relative if staff treated the person with dignity and respect. They said, “Yes, I think they do. They’re not judgmental which takes skill and empathy. They do respect [persons] room but it’s a balance for them because they do need to check on [person].”

The person’s care plan detailed how they could make their own decisions and where they required support. This covered aspects of daily living through to decisions about health, care and treatment. The person had signed a consent to care form which was available in their care plan. All staff had received up to date training in the Mental Capacity Act 2005.