Kind2U Living

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated the person with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The person told us they were cared for, “Yeah they’re [staff] ok, I don’t know really, they just always listen to me.”

One staff member told us, “[Person] is treated with kindness and dignity as we always make sure we knock on doors before entering their bedroom.

Care plans were written from the person’s point of view, highlighting not only what they needed but what they wanted. For example, the person had stated their long-term aspiration was to ‘envision a future where I’m independent, perhaps in my own house or flat.’ Pro-active steps were outlined in the plan to help the person achieve their goal which included support to search for suitable accommodation. This goal had very recently been achieved, and the person had now moved into new suitable accommodation.

The service treated the person as an individual and made sure care, support and treatment met their needs and preferences. They took account of the person’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The person received care and support from staff according to their individually assessed needs and wishes. Support plans were personalised and contained detailed information about the person’s family history, the names of people who were important to them, their strengths, likes and dislikes, and how they preferred the staff to meet their personal care and support needs.

The service promoted the person’s independence, so they knew their rights and had choice and control over their own care, treatment and wellbeing.

The person’s care plan evidenced they were supported to make choices about their care. One section stated ‘I want staff to initiate conversations about topics that matter to me, like community outings, family visits, shopping, walks and finances. This will help me feel valued and engaged, making my interests the focus of our discussions.’

We asked the person about independence, choice and control. They said, “I do my own shopping, go and see my friends, my family visit, I make all my own decisions really.”

The service listened to and understood the person’s needs, views and wishes. Staff responded to their needs in the moment and acted to minimise any discomfort, concern or distress.

The service supported the person to access external health and medical care services as and when required. The service was aware of the person’s health care needs and how to respond to any immediate health care emergencies to minimise the risk of them becoming distressed or unwell, emotionally and/or physically.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the support they received from management. Their comments included, “We have a team of managers who are always on the floor ready to support and provide help and advice,” “The management is supportive, and I feel comfortable with the management” and “They [management] respect the input from staff and support them.”

The service recognised and acted on the recruitment and retention challenges faced in social care. They did everything practicable to ensure the staff they employed understood the benefits and challenges of working in social care. Staff also benefitted from a recognition and reward scheme. New staff received appropriate induction, supervision, training, and support from experienced staff.