Updated 7 April 2026
This assessment took place between 15 June and 25 June 2026. Consensus Community Support – Surrey, provides care and support to people living in a supported living setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. This assessment only looked at people’s personal care and support. At the time of our assessment, there were 6 people receiving personal care and support from the service.
We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
Systems were in place to protect people from risk of abuse. Risks to people’s safety and wellbeing were managed effectively. Staff received appropriate training and supervision to support them to meet people’s needs and to develop in their roles. They worked well with each other, and others involved in people’s care, so that people experienced consistent and continuous support. There were sufficient numbers of suitably experienced and skilled staff, and safe recruitment practices were followed. Infection prevention and control measures were effective.
People received personalised care and support based on their assessed needs. People’s care and support was reviewed regularly to ensure this remained effective and achieving positive outcomes. People were supported to maintain their health and wellbeing and received their medicines when they needed them. Staff supported people to understand their care and support so they could give informed consent.
People were supported to have choice, control, and independence. Information was provided in accessible formats to meet their individual needs and preferences.
The current service manager was experienced and understood the needs of people using the service. They had made improvements and changes to the service since taking up their role, which had led to positive outcomes for people and staff. There were effective systems in place to encourage feedback and manage concerns, with action taken where issues were identified. Staff received support for their wellbeing. Governance arrangements were effective in monitoring service quality and driving improvement. There was a positive culture of learning, inclusion, and improvement, with a focus on achieving good outcomes for people.