- GP practice
Prenton Medical Centre
Assessment report published 30 March 2026
Contents
Ratings
Our view of the service
This assessment was carried out on 11 and 12 February 2026. Prenton Medical Centre is a GP practice which provides a range of primary medical services from its location 516-518 Woodchurch Road, Prenton, CH43 0TS. The practice delivers services to approximately 4,080 patients under a contract held with NHS England. The provider is registered with CQC to provide the following regulated activities; diagnostic and screening procedures, maternity and midwifery services, family planning, surgical procedures and treatment of disease, disorder or injury. A GP specialist advisor was included on the inspection team and they assessed the clinical care and treatment provided for a sample of patients.
We assessed all 5 key questions to establish if the services provided were safe, effective, caring, responsive and well-led. We rated all key questions as good and the service is rated good overall.
Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 2nd decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. The latest available data with regards to ethnicity of people in the local area showed this was 95% White, 0.49% Mixed, 2.79% Asian and 0.46% Black. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
The service had a good learning culture. The premises were clean and well-maintained, and risks had been assessed and mitigated. There were sufficient numbers of staff with the right skills, qualifications and experience. Staff managed medicines well in relation to prescribing. Care and treatment was provided in line with best practice guidance. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. Patient feedback was very positive in all aspects of the service and this was supported by the feedback provided by members of the Patient Participation Group (PPG). The system for booking appointments was responsive to people’s needs and patient satisfaction with being able to readily access the service was high. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement.
People's experience of this service
The provider encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the service was very positive. The results of the National GP Patient Survey showed the practice received similar to, or higher than local and national average scores for patient satisfaction. The results showed that patients felt positive about their overall experience of the service; patients felt listened to, treated with care and concern, involved in decisions about their care and treatment, and had confidence and trust in the healthcare professionals. Recent results from the NHS Friends and Family Test also showed that people were positive about their experience of the service. There was an active PPG who represented the views of people using the service. Representatives from the PPG told us that the provider listened and made changes in response to their feedback and they were highly satisfied with the service provided. People who used the service were invited to provide feedback directly to CQC. Responses we received were positive with regards to all aspects of the service. People told us they could access appointments easily and they were complimentary about staff in all roles.