24Hrs HC Home Care Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

We received evidence confirming people were involved in their assessment. The registered manager told us how information gathered during initial assessment was used to completed people’s risk assessments and care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider followed good practice to ensure people’s care was provided in line with good practice guidance and legislation. This included ensuring care was centred around people’s needs, appropriate risk assessments and care plans were in place and safeguarding processes were followed.

The provider worked well across teams and services to support people.

Feedback we received from a person using the service showed the care team and registered manager worked well between them and with other healthcare professionals to meet people’s needs and preferences. They told us, “We have built a good relationship.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Care was provided in a way that increased people’s opportunities to be involved in work and leisure activities.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans included information about people's preferences and desired outcomes from the care they received. This included the plans people have in the future and how the service could support these plans being achieved.

People were involved in their care and their consent was recorded. There were policies and procedures in place to gain consent from people or apply the requirements of the mental capacity act.

We reviewed care records, which showed consent to care was sought which was corroborated by feedback we received from people.

The registered manager had good understanding of how to apply the principles of the Mental Capacity Act, and we reviewed documentation that was in place in case the provider needed to assess people’s capacity to make specific decisions about their care and be involved in making best interest decisions.