23 July 2015
During a routine inspection
This inspection was carried out on 23 July and was unannounced. This was the first inspection carried out since the service was registered with the Care Quality Commission on 5 January 2015. The service had been previously registered but there was a change to the registration details. However people were living at the service before the change of registration and some of the same staff were employed at the service before the change of registration.
Park Lodge Residential Home provides accommodation and personal care to nine people. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
On the day of our inspection, there were nine people living at the home. People supported by the service had varying degrees of mental health needs as well as some people who required support with their day to day care needs.
The Care Quality Commission (CQC) is required to monitor the operation of the Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are put in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves or others. At the time of the inspection applications had been made to the local authority in relation to people who lived at the service and were pending an outcome. Staff were fully aware of their role in relation to MCA and DoLS and how to support people so not to place them at risk of being deprived of their liberty.
People received care that was personalised and staff knew them well. Relationships between people who lived at Park Lodge, the deputy manager and support staff were positive. We found that staff were caring and responsive. People told us they were very happy living at Park Lodge and that staff were very supportive. Care plans were person centred and were reviewed regularly.
The provider had an effective recruitment process in place that protected the people who used the service. Many of the staff had worked at Park Lodge for many years and people had been supported by a consistent group of staff who they had been able to develop meaningful relationships with.
People were supported to maintain their health. They could visit their GP when required. The community mental health team also supported the people living at Park Lodge.