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Inspection Summary


Overall summary & rating

Good

Updated 3 March 2018

Hope Lodge is a three bed care home providing accommodation and nursing care for people with mental health difficulties. At the time of the inspection, two people were using the service. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the last inspection on 20 November 2015, the service was rated ‘Good’. At this inspection on 10 January 2018, we found the service remained ‘Good’.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the legal requirements in the Health and Social Care Act 2008 and the associated regulations on how the home is run.

People continued to receive safe care. There were enough staff on duty to support people. Risks were identified and actions were taken to minimise these risks to support people as safely as possible. Staff knew how to keep people safe. People received their prescribed medicines safely and when needed. The provider’s recruitment process ensured that staff were suitable to work with people who needed support. People lived in a clean, safe environment that was suitable for their needs.

People continued to be supported by experienced staff who received training and support to enable them to perform their roles effectively. People’s nutritional needs were being met. The staff team worked closely with other professionals to ensure that people remained as healthy as possible and received the healthcare they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People continued to receive care and support that was responsive to their complex needs.

People continued to be supported by caring staff who treated them with respect. Their privacy and dignity were maintained. People were supported and encouraged to develop and maintain their independence skills and to keep in contact with their relatives.

Management systems ensured the service continued to be well led. The management team monitored the quality of service provided to ensure that people received safe and effective care and support that met their needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 3 March 2018

The service remains safe.

Effective

Good

Updated 3 March 2018

The service remains effective.

Caring

Good

Updated 3 March 2018

The service remains caring.

Responsive

Good

Updated 3 March 2018

The service remains responsive.

Well-led

Good

Updated 3 March 2018

The service remains well led.