Senacare Ltd - Sutton

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service since their registration in January 2024. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People, and others involved in their care, were involved in assessments of their care and support needs. Information from these assessments had been used to develop care and risk management plans tailored to the specific needs of people. The information in these plans supported staff to deliver the care and support people needed. A staff member told us, “I carefully read care plans and follow the guidance provided. I ask questions if anything is unclear.”

The provider had systems in place to ensure managers regularly monitored and reviewed people’s care and support needs with them so that their records remained up to date with information about their current needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s choices and preferences informed the planning of their care and support, in line with legislation, current practice and standards.

Staff and managers undertook training at regular intervals so that their skills and knowledge remained up to date with current practice and standards.

People’s needs were monitored and reviewed at regular intervals to make sure care and support continued to be delivered in line with their choices and preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked together well to ensure a coordinated and consistent approach when providing care and support to people, in line with their individual needs. Staff collaborated with health and social care professionals when needed, to support continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future need for care and support.

People’s records contained current information about their healthcare needs and how these should be met. This supported staff to help people remain healthy and well in line with their needs and wishes. Staff monitored people’s health and wellbeing closely, knew them well, and recognised when someone was unwell or in pain. Any concerns were reported promptly to the relevant health and social care professionals to ensure timely and appropriate support.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s care plans set out the outcomes they wished to achieve from the care and support provided by staff. Staff maintained records after each visit of the care and support provided to people and their observations about people’s health and wellbeing. Managers reviewed these records regularly to monitor and check people were achieving their intended care goals and outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s consent was sought before staff provided them with care and support. A staff member told us, “I always explain what I am going to do and ask if it is okay before providing care.”

The service was working within the principles of the Mental Capacity Act (MCA). Mental capacity assessments were completed with people and others involved in their care. If people could not make decisions and consent to their care, processes were in place to make sure any decisions would be made in their best interests.