- Homecare service
Senacare Ltd - Sutton
Assessment report published 12 January 2026
Contents
Ratings
Our view of the service
This assessment took place between 16 December 2025 and 5 January 2026. Senacare Ltd – Sutton is a homecare agency providing personal care to people living in their own homes. The majority of people using the service were older people with a range of care and support needs. At the time of our assessment, there were 18 people using the service.
The provider had systems in place to protect people from risk of abuse. Staff had access to current information about identified risks to people and how to manage these to keep them safe. Staff received relevant training to help them meet people’s needs. They were supported by managers to continually learn and develop in their roles. The provider had robust recruitment processes and there were enough staff to meet people’s needs. Some aspects of staff practice when managing infection risks needed to be improved. Managers had addressed issues that had been reported to them about this and were continuing to monitor and observe staff, through spot checks, to make sure they completed their duties to the required standard.
People were involved in assessments of their needs and received person-centred care and support. Their care and support was reviewed with them to check this continued to meet their needs. Staff supported people to stay healthy and well and achieve their care goals and desired outcomes. People received their medicines when they needed them. Staff understood people had the right to consent to their care and made sure this was obtained before providing this.
People were supported to have choice and control and to maintain their independence. They received information from the provider that reflected their preferred communication needs. People received fair and equal treatment. Staff understood people’s rights and how these should be met.
The service was led by managers who understood the needs of people using the service. They encouraged people and staff to raise concerns and took action when issues were identified. Managers encouraged a culture of learning, inclusion, and partnership working at the service, focused on helping people stay safe and receive care and support which met their needs.
Governance systems were in place to monitor and review the safety and quality of the service. However, these had not been entirely effective because the provider had not sent information they were required to do so, to CQC, without delay. We were satisfied this was an oversight on their part, and they took immediate action after our site visit to make sure appropriate measures were in place to support timely reporting of information to CQC.
People's experience of this service
People did not have any concerns about the quality of care and support provided to them. A person using the service told us, “They treat me very well. They are very good. They don’t treat me badly at all. They come in with a warm welcome and a smile in the morning. I’ve got no complaints. They come on time.”
People felt safe with staff when being supported with their needs. Staff were kind, caring and respected people’s choices, privacy and dignity. A person said, “The carer is such a help. They come early in the morning, and they ask me what I would like first, a wash or breakfast. I always choose a wash…they bring me my food, and they stay with me while I eat it which is wonderful...I can’t praise them enough.”
Staff worked well with each other and others involved in people’s care and support. They shared information when needed to make sure there was a consistent and seamless approach to the care and support people received.
People told us managers were approachable, listened and were proactive in making changes when these were needed.