Longacre Care Home Limited

Updated 29 January 2026

The assessment took place between 17 February 2026 to 12 March 2026. Longacre is a nursing home that is registered to support up to 30 people and provides personal and nursing care to older adults with complex nursing needs, including people living with dementia and those with moderate to severe frailty.

We undertook this inspection as part of our ongoing monitoring, and to provide an up-to-date assessment of compliance with regulatory requirements and to review the quality of care being delivered. On the day of our visit, the service was supporting 26 people.

The service demonstrated a strong commitment to delivering person-centred care. People were supported in a way that respected their individual preferences, choices and dignity. There were effective systems to identify, assess and manage risks to people`s health, safety and wellbeing.

Governance systems were well established and used in supporting the ongoing monitoring of the service. Regular audits, checks and reviews were undertaken to identify areas of improvement and to maintain good standards of care. Where improvements were identified, action plans were implemented and followed through.

The service worked collaboratively with external healthcare professionals to ensure people received timely and coordinated care. This partnership working contributed to positive outcomes for people and supported continuity of care.

Staff members demonstrated the necessary skills, knowledge and experience to deliver safe and effective care. They spoke confidently about their roles and responsibilities and were observed providing care in a compassionate and respectful manner. Systems were in place to ensure staff received appropriate training, supervision and ongoing support.

Leadership within the service was visible and approachable. Leaders promoted a positive and open culture where people and staff felt listened to, valued and able to raise concerns. Feedback channels were in place, and there was evidence that concerns and suggestions were acted upon.

Updated 29 January 2026

People were supported in a safe, caring, and respectful environment, with a clear focus on maintaining their dignity, independence, and quality of life. People's experiences of the service were positive. People described the service as caring, supportive and homely. People told us they felt safe and comfortable and relatives spoke highly of the staff and care delivered. One person described the service as “like a family", reflecting the strong supportive relationships between staff and people using the service. People were treated with kindness, dignity and respect.

We observed staff interacting with people in a warm and respectful manner, taking time to explain and involve them in decisions. People told us they had opportunities for social interaction and activities. They felt able to make day-to-day choices about their routines and preferences, and care plans reflected their individual needs and wishes. This supported people to maintain their independence and receive care that was tailored to them.

People's health and well-being were supported through safe practices, effective risk management and good partnership working with health and social care professionals. People and their relatives felt confident in staff skills, experience and knowledge.

People were confident that concerns were dealt with appropriately. Systems were in place to monitor quality and drive improvement, and feedback from people was used to make changes. People were supported in a safe, caring, and respectful environment, with a clear focus on maintaining their dignity, independence, and quality of life.

When we asked people what the service did well, they spoke positively about their experiences. A person told us, “They look after me,” and another person said, “The care and the love”.