- Homecare service
Alcedo Care Liverpool Region
Assessment report published 20 October 2025
Contents
Ratings
Our view of the service
Date of Assessment: 10 September 2025 to 16 September 2025. The service is a care at home service providing support to younger adults and people living with dementia, nursing needs, mental health conditions and physical disabilities. At the time of our inspection 24 people were in receipt of regulated activity.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were kept safe through clear risk assessments, well-managed care plans, and responsive incident handling. Risks such as falls, choking, and skin breakdown were identified and mitigated with appropriate controls. Staff understood safeguarding procedures and infection prevention protocols, and medication was administered safely.
Care was effective and based on best practice. Staff were trained in complex care areas including spinal injury, bowel care, and assisted cough techniques. People’s health needs were assessed using recognised tools, and care plans were regularly reviewed. Staff worked well together and communicated effectively with families and professionals. People were supported to live healthier lives and maintain independence wherever possible.
Staff treated people with kindness and compassion. Care was delivered with dignity and respect, and individual preferences were consistently upheld. People were supported to make choices about their care, and staff responded promptly to changing needs. The workforce felt supported and valued, with access to training and development opportunities.
Care was responsive and tailored to people’s needs. Care plans were person-centred and included goals, routines, and contingency arrangements. The service supported people with a range of needs, including physical disabilities, autism, and learning disabilities. Communication tools and accessible formats were used to support understanding, and people were involved in planning their care.
Leadership was strong and inclusive. Managers were described as approachable and supportive, and governance systems were in place to monitor quality and safety. Audits were completed regularly and used to drive improvement. Staff felt confident to speak up, and the provider promoted a culture of learning and continuous development. The service worked well with families and external professionals, and people experienced positive outcomes regardless of their background or needs.
People's experience of this service
People and their families spoke positively about the care they received. They described staff as kind, respectful, and professional, and felt confident in the provider’s ability to meet their needs safely and reliably.
One person told us, “They help me with everything, they are great. They tidy up for me, and I would recommend them. They know me well and never miss a visit.” A family member said, “[Person] gets well looked after, above and beyond. They treat her so well, bring her flowers and photos. Communication is good, they phone me. I wouldn’t go anywhere if I felt she was unsafe.”
People consistently praised the staff’s compassion and approachability. A relative shared, “I am extremely happy, [person’s name] loves them. She always says she has a good relationship with them. They leave [Person’s] house clean, wear PPE, and let her know who is coming. No complaints.” Another relative commented, “They are nice and lovely. [Staff member] comes for 8 hours and is good at what she does. Communication is good, and I would recommend them.”
Staff were described as staying for the full duration of visits and engaging meaningfully with people. One person said, “All of the care staff stay the hour, which is good because [Relative] likes a good chat with them. They are kind and caring, and [Manager] is a good manager.”