Lav Care Services- East of Anglia

During an assessment under our new approach

Date of assessment: 21 November 2024 to the 9 December 2024. This was the first assessment of this newly registered service. Lav Care – East Anglia is a domiciliary care service, providing personal care and support to people with a learning disability, autistic people, older people and those living with complex mental and physical health care needs. We carried out this assessment in response to concerns we received about the management of the service. We found 6 breaches of regulation in relation to risk management, safeguarding, consent, staff training, fit and proper persons employed and governance.   

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This guidance was reviewed as part of this assessment, and we found the provider had failed to fully meet the principles of it. Risks to people had not consistently been identified, managed and steps put in place to mitigate. People were not always supported to live independent lives. The provider did not have appropriate systems in place to report and ensure people were protected from the risk of abuse. Staff were not sufficiently trained to meet the needs of people. There was a lack of management and provider oversight to review shortfalls of care to make improvements. The provider did not always focus on people’s quality of life. The provider and staff did not always recognise how to promote people’s rights, choices and plan to ensure their independence.  

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During an assessment under our new approach

Date of assessment: 21 November 2024 to the 9 December 2024. This was the first assessment of this newly registered service. Lav Care – East Anglia is a domiciliary care service, providing personal care and support to people with a learning disability, autistic people, older people and those living with complex mental and physical health care needs. We carried out this assessment in response to concerns we received about the management of the service. We found 6 breaches of regulation in relation to risk management, safeguarding, consent, staff training, fit and proper persons employed and governance.   

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This guidance was reviewed as part of this assessment, and we found the provider had failed to fully meet the principles of it. Risks to people had not consistently been identified, managed and steps put in place to mitigate. People were not always supported to live independent lives. The provider did not have appropriate systems in place to report and ensure people were protected from the risk of abuse. Staff were not sufficiently trained to meet the needs of people. There was a lack of management and provider oversight to review shortfalls of care to make improvements. The provider did not always focus on people’s quality of life. The provider and staff did not always recognise how to promote people’s rights, choices and plan to ensure their independence.

See full summary of report See shortened summary of report