DLS SW England Regional Office

Updated 23 January 2026

Date of Assessment: 23 January to 18 March 2026. DLS is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection the agency was supporting 41 people. Medicines were managed safely. Staff were recruited safety and people told us for the most part that staff were on time for care calls. People were protected from harm as staff were knowledgeable about identifying abuse and reporting any concerns. Health and safety checks were carried out regularly to ensure there were no environmental hazards. Care and risk plans were in place they were comprehensive and person centred. Risks to people’s health and well being were mitigated. People were treated with kindness and staff were described as caring. People had access to health care professionals when needed. People’s care plans had their wishes, preferences and likes and dislikes. Staff encouraged people to be as independent as possible. Leaders had a clear oversight of the service. Governance systems were effective and robust. Information was provided in a range of formats. The quality of care was monitored and where shortfalls were identified they were addressed without delay. The provider worked with many other partners to provide a wide range of support to people. Staff said they were well supported and valued by the management team. One staff member said, “The managers are very supportive."

Updated 23 January 2026

People told us they felt safe and had no concerns or complaints about the agency. People were positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. One person said, “I find them very helpful, caring and kind."

Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. People felt able to complain and were confident action would be taken and improvements would be made. One person said, “At the beginning there were some issues, but they soon got sorted out”. Another person said, "Staff are caring and respectful no concerns”. One relative said, “[Relative] tells me in general they like them and they have a good sense of humour. No concerns about the care”. People experienced good care and could be confident that their health and well being was a priority for the staff team.