Woodland Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

We identified a strong emphasis on providing person-centred support. People’s individual needs and preferences were taken into account when planning care. The premises were arranged so people were able to spend time in quiet lounges or in the busier dining area.

A resident of the day system ensured each person had a care plan review monthly. In addition, the activity co-ordinator and a member of the kitchen staff spoke with the person about how they spent their time and the food available to them. Any changes to care were discussed with the person and their relatives if appropriate. A member of staff commented, “Everyone deserves that person-centred care.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service had built strong working partnerships with healthcare professionals such as GP’s and district nurses. Staff proactively escalated any concerns to the relevant agency to help ensure timely interventions.

Feedback from professionals confirmed the service worked collaboratively with other agencies. An external professional who visited the service regularly told us, “An excellent home who I have known for 15 years now. Very low staff turnover, high levels of dedication from a stable management team.” Another healthcare professional commented, “Referrals are appropriate and usually within a timely manner. The home often complete their own assessments within their role and limitations, and if requiring a more skilled approach or support they will seek advice and take this on board.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Care plans included information about people’s communication needs, for example if they used hearing aids or needed glasses for reading. One person’s care plan stated, "Speak clearly to [Name] and give them the chance to process what is being said to them."
 

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Resident meetings were organised to give people a platform to share their views on how the service was organised. In addition, people and their families were asked for their views annually via a survey. The resident of the day system ensured people had an opportunity every month to discuss how their care was arranged and raise any issues relating to living arrangements at Woodland.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Healthcare professionals visited the service regularly. For example, a GP visited the service regularly and also completed annual reviews. An external healthcare professional told us, “Where there have been concerns about weight loss for my service users they have made appropriate referrals for dietician involvement, Speech and Language Therapy referrals for people experiencing swallowing issues.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff demonstrated a non-judgemental approach to caring in their discussions with us. For example, staff described how they supported people when they were distressed to help ensure they were reassured and safe. Staff were empathetic and one commented, “I understand where [pronoun] is coming from. I think my partner would feel the same in that position.”

People’s individual needs had been considered. The organisation was working with community organisations to develop the range of activities available to people, including people with limited mobility. Bathrooms had grab rails and mirrors were set at a height suitable for people in wheelchairs.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care plans contained information about people’s wishes at the end of their lives. When people were unable, or reluctant, to discuss this, records showed families had been asked to provide information. The service had contacts with local clergy so people’s spiritual preferences could be met.