Woodland Residential Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they went to live at Woodland. At pre-admission assessments, people’s needs relating to their physical and mental well-being were reviewed to help ensure the service was able to provide appropriate care and support.

Care plans were updated regularly and when people’s needs changed, to help ensure care remained in line with people’s needs and preferences. Team leaders met with people monthly to review care plans and how their care and support was organised. Relatives were also involved in care plan reviews where appropriate.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported in line with evidence based best practice. For example, staff were reminded of the importance of supporting people with their oral health on a daily basis. Poor oral health can lead to pain, difficulties with eating and nutritional deficiencies impacting on overall health.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff shared information effectively to support consistent care delivery. Key staff had daily meetings every morning to review people’s needs, ensuring important updates were communicated to all staff members.

Staff told us they communicated well together and were kept up to date with any changes. Handover notes and regular staff meetings meant information was shared across the staff team.

Feedback from external professionals highlighted the service’s collaborative approach. Comments included; “If they find a situation arises where support is needed from additional services then they will reach out for the additional support” and “Staff make appropriate referrals as needed for additional support. Where there have been concerns about weight loss for my service users they have made appropriate referrals for dietician involvement, Speech and Language Therapy referrals for people experiencing swallowing issues.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People had access to a healthy diet. Meals were made using fresh ingredients and included a variety of fresh vegetables. One person commented, “They ask me every day what I want from the daily menu. There’s so much choice of food.” Staff were aware of any dietary needs and prepared appetising alternatives when required. For example, on the second day of the inspection home-made pasties were on the menu. On person was gluten intolerant and another did not eat red meat. The cook had prepared pasties for these individuals using alternative ingredients.

Activities included gentle exercise sessions. These are important to help people maintain their mobility and strength.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

There was a good oversight of people’s needs. When people had been identified as at risk of declining health, staff monitored them so they would be aware of any changes. Indicators of concern were recorded in care plans. Some people needed support to move, to protect them from developing poor skin integrity. Records evidenced this was completed in line with care plans.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Care plans showed people who were able to, had consented to their plan of care. One person had consented to being photographed but for the photographs to be displayed only in the service. This was clearly recorded. When there were power of attorney arrangements, this was documented.

Staff asked people before providing care and consistently offered people choices about how and where they spent their time. Staff described how they respected people’s decisions and the action they would take if people declined care. Their approach focused on encouraging people to accept personal care without pressurising or imposing support on them.