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Heathrow Medical Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 8 March 2019

We carried out an announced comprehensive inspection at Heathrow Medical Centre on 10 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and across all population groups. 

We found that:

  • Although there were systems in place to manage risk, the arrangements in place for prescription safety required monitoring.
  • Patients received effective care and treatment that met their needs.
  • The practice had a comprehensive schedule of quality improvement activity. They shared good practice with other practices and external partners. 

  • Improvements were made to the quality of care as a result of complaints and concerns.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider should make improvements as they are:

  • Monitor that all relevant staff have received the appropriate safeguarding training relevant to their role.
  • Monitor that the fire risk assessment recommendations are carried out.
  • Take action to monitor prescription safety.
  • Monitor that staff mandatory training records are kept up to date. 
  • Remind staff of the business continuity plan.
  • Improve the identification of carers to enable this group of patients to access the care and support they need.
  • Consider installing a hearing loop.
  • Continue to monitor and improve access to appointments.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable