Bridgecare Solutions Ltd 2

Updated 11 August 2026

Date of assessment: 13 August to 25 August 2026.

We carried out this assessment in response to information we held about the service. Bridgecare Solutions Ltd 2 provides care and support to people living in their own homes. This was the first assessment of the service since the provider registered with the Care Quality Commission (CQC) in February 2024.

The service supported older people and younger adults. Not everyone using the service received the regulated activity of personal care. At the time of the assessment, the provider supported 10 people. We assessed all 33 quality statements across the 5 key questions.

The provider involved people in planning their care and supported them to make choices about how they wished to receive support. Staff assessed risks and generally took appropriate action to reduce them. Care plans provided guidance to support the delivery of safe care, although some records required further development. The provider had governance systems in place and demonstrated a commitment to learning, improvement and responding to feedback. Managers had already started to strengthen arrangements relating to medicines management, risk documentation and environmental safety.

Staff knew people well and demonstrated a good understanding of their individual needs and preferences. The provider recruited sufficient staff to meet people's needs and supported them through training, supervision and competency checks. People and relatives generally spoke positively about the care and support they received.

The provider promoted a culture of kindness, dignity, inclusion and respect. Staff treated people with compassion and delivered care in a person-centred way. Leaders encouraged feedback from people, relatives and staff and used information gathered to support service improvement. The provider monitored care delivery through a range of quality assurance processes and sought feedback about people's experiences of care.

The provider worked proactively with healthcare professionals and other organisations to promote coordinated care and positive outcomes for people. Professionals told us the provider engaged positively with partner agencies and worked collaboratively to support people's safety and wellbeing. The provider had established policies and procedures to support the delivery of good-quality care.

However, we found some minor concerns. The provider did not always manage medicines safely. Records relating to prescribed creams were not always robust or in line with best practice, although the provider had taken action to address these issues during the assessment. Other aspects of medicines management were managed safely. The provider did not always maintain sufficiently detailed and accurate records to guide staff in managing risks to people. This included gaps in information about risks associated with people's health conditions and environmental risks, such as fire safety within people's homes. Leaders needed to further strengthen governance systems to ensure audits consistently identified risks, record-keeping issues and regulatory requirements in a timely manner. During the assessment, the registered manager responded positively to feedback and took action to improve record keeping and strengthen oversight arrangements.

Updated 11 August 2026

People lived safely and comfortably in their own homes. People and their relatives spoke positively about the quality of care and treatment and told us they felt safe and happy with the support received. The provider ensured mostly regular staff supported people, which promoted continuity and helped staff understand people’s needs well. One person told us, “I’ve got the same two or three carers so they know me well, if there is going to be a new carer come to help me then they would always come with another carer to be introduced to me, and shadow one of the more experienced carers first.” A family member said, “Mum has the same two or three carers that know mum, everything is always lovely and tidy when they’ve been, they tidy up after, bed made and things.” However, 2 family members felt there should be less staff attending.

People were happy with their medicines support and that medicines were given on time. However, 1 family member felt improvements were needed for the use of prescribed creams.

People told us they were listened to and consulted when planning and agreeing how their care and support should be provided. One person told us, “I’m very happy with the care I get, there’s about 5 of them that I know well, and they know me well, I always feel safe and comfortable with them, they always ask me what I want.” Another person said, “The carers have got to know me and I know them, they will always ask for example would you like a shower today, but they don’t push if I’m having an ‘off day’ and can’t be bothered.”

People felt staff were kind, caring and respectful. One person told us, “Bridgecare are the best, wouldn’t want to be with anyone else. I’m very comfortable with the way they treat me, they are very caring and very professional.” Other comments included, “There’s no complaints from me. I would say we get on well; they understand my dry sense of humour”, “They are very respectful of me, they’re very good with me.” However, 1 family member told us, “Staff are respectful to a degree, they need to talk more to mum, sometimes they are talking to each other in their own language, rather than talking to mum.” Another person felt that staff did not always wipe their feet when they entered their home even though they have told staff.