• Care Home
  • Care home

Stratfield Lodge Residential Home

Overall: Good read more about inspection ratings

63 Wellington Road, Bournemouth, BH8 8JL (01202) 553596

Provided and run by:
Stratfield Care LLP

Latest inspection summary

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Background to this inspection

Updated 27 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

Stratfield Lodge Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service did not provide nursing care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed information we held about the service and reviewed the provider information return the provider had completed. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We reviewed information about incidents the provider had notified us of and contacted health professionals for their views on the service. We also looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We used all this information to plan our inspection.

During the inspection, we spoke with five people who used the service, a visiting friend and a health professional, to ask about their experience of the care provided. We spoke with seven members of staff which included the registered manager, the care manager, the business manager, care workers and the activities manager. We also received written feedback from a further two health professionals. During our inspection we observed care practices and the interaction between staff and people.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records that included two people’s support and care plans, daily monitoring charts and medicines records. We also looked at a range of records relating to the management and monitoring of the service. These included staffing rotas, staff recruitment records, staff supervision and training records, premises maintenance records, accident and incident records, meeting minutes and a range of the provider's audits, policies and procedures.

Overall inspection

Good

Updated 27 July 2019

About the service:

Stratfield Lodge Residential Home is a care home without nursing registered to provide accommodation and personal care for up to 17 people with diverse and complex support needs. At the time of our inspection 17 people were living there.

People’s experience of using this service:

People told us they felt safe. They were relaxed and familiar with the staff and each other. People were cared for by a consistent staff team who had received appropriate training to carry out their roles. Staff spoke knowledgably about the systems in place to safeguard people from abuse.

The service was working within the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s dietary needs and preferences were assessed and where needed, where people received support to eat and drink. This was provided in a kind, discreet and friendly way. Meal times were an important social event in the day for those who chose to eat together. People told us they enjoyed their meals; one person said, “I really enjoyed that ice cream.”

People’s medicines were managed safely, stored securely and administered by trained staff. People received assistance to take their medicines as prescribed and were supported to access health care services.

People received care from staff that knew them well and treated them with kindness, compassion, respect and dignity. People's care was tailored to their individual needs and maintained their independence as much as possible. Care plans were comprehensive, person centred, respectful, and reviewed regularly to ensure they reflected people’s needs.

The provider had robust recruitment systems to ensure staff were safely recruited. Staff received regular supervision and annual appraisals to ensure they were fully supported in their role. There was an effective training programme that staff felt was interesting and well delivered.

The service had a full and varied activity programme for people to enjoy if they wished. Activities included outings to places of interest, and towns as well as indoor activities. People had one-to-one support to take part in activities to prevent social isolation.

People and their relatives knew how to complain and were confident their views would be heard.

No people were receiving end of life care at the time of our inspection visit. Staff spoke knowledgably about end of life care and were proud of the care they could provide to people at this time of their lives.

There was a robust system of ongoing monitoring through audits and spot checks to review the quality of the service provided.

People, relatives, staff and health professionals expressed confidence in the management team and felt the service had a clear management structure and an open and supportive culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was good (report published in December 2016).

Why we inspected:

This was a planned inspection based on the rating from the last inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.