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Stratfield Lodge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 July 2019

About the service:

Stratfield Lodge Residential Home is a care home without nursing registered to provide accommodation and personal care for up to 17 people with diverse and complex support needs. At the time of our inspection 17 people were living there.

People’s experience of using this service:

People told us they felt safe. They were relaxed and familiar with the staff and each other. People were cared for by a consistent staff team who had received appropriate training to carry out their roles. Staff spoke knowledgably about the systems in place to safeguard people from abuse.

The service was working within the principles of the Mental Capacity Act 2005. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s dietary needs and preferences were assessed and where needed, where people received support to eat and drink. This was provided in a kind, discreet and friendly way. Meal times were an important social event in the day for those who chose to eat together. People told us they enjoyed their meals; one person said, “I really enjoyed that ice cream.”

People’s medicines were managed safely, stored securely and administered by trained staff. People received assistance to take their medicines as prescribed and were supported to access health care services.

People received care from staff that knew them well and treated them with kindness, compassion, respect and dignity. People's care was tailored to their individual needs and maintained their independence as much as possible. Care plans were comprehensive, person centred, respectful, and reviewed regularly to ensure they reflected people’s needs.

The provider had robust recruitment systems to ensure staff were safely recruited. Staff received regular supervision and annual appraisals to ensure they were fully supported in their role. There was an effective training programme that staff felt was interesting and well delivered.

The service had a full and varied activity programme for people to enjoy if they wished. Activities included outings to places of interest, and towns as well as indoor activities. People had one-to-one support to take part in activities to prevent social isolation.

People and their relatives knew how to complain and were confident their views would be heard.

No people were receiving end of life care at the time of our inspection visit. Staff spoke knowledgably about end of life care and were proud of the care they could provide to people at this time of their lives.

There was a robust system of ongoing monitoring through audits and spot checks to review the quality of the service provided.

People, relatives, staff and health professionals expressed confidence in the management team and felt the service had a clear management structure and an open and supportive culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was good (report published in December 2016).

Why we inspected:

This was a planned inspection based on the rating from the last inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 27 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 July 2019

The service was well-led.

Details are in our well-led findings below.