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Community of Refugees from Vietnam - East London Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 February 2020

About the service

‘Community of Refugees from Vietnam- East London’ service is a domiciliary care agency. It provides personal care to people from the Vietnamese community living in their own homes. At the time of the inspection the service was providing personal care to five people.

People’s experience of using this service

The service formed an important part of the local Vietnamese community. People told us they benefited from using a service which understood their culture and spoke their language. People received timely care from consistent care workers that they knew well, and staff understood how to support people with dignity and respect.

People were safeguarded from abuse as care workers were trained in recognising the signs of abuse and knew how to raise concerns. The provider worked to mitigate risks to people’s wellbeing. Medicines were safely managed by staff who understood they were only to prompt, not administer, medicines. There were safer recruitment processes to make sure staff were suitable for their roles.

People’s care needs were assessed and policies and procedures were reviewed to ensure they reflected the law and best practice. Staff received enough training and supervision to carry out their roles. The service helped people to access health services and worked to understand the barriers members of their community faced. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care was planned to meet their needs and care plans were reviewed as needed. The service routinely provided information to people in Vietnamese and English to aid their understanding of the care plans and how to complain if something had gone wrong.

The provider engaged well with people, the wider community and staff to help deliver high quality care. The registered manager visited people regularly to monitor their satisfaction with their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 31 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 February 2020

The service was well-led.

Details are in our well-led findings below.