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Community of Refugees from Vietnam - East London Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 May 2017

Community of Refugees from Vietnam- East London provides a domiciliary care service to older people from the Vietnamese community in the local area. The provider was founded in 1984 to meet the needs of people who had come to London as refugees, and is now providing home care and support to five people.

At the last inspection in July 2015 the service was rated “Good”. At this inspection we found the service remained 'Good'.

People told us that they benefitted from a service that provided staff who spoke their language and was provided within their community. People we spoke with told us they felt safe and that staff were punctual and treated them with kindness. Most people had been receiving care from the same care workers for 10 years. Everyone we spoke with was happy with the service which was provided.

People’s care was planned to meet their needs, and this was monitored through the use of personalised daily logs. The provider carried out quarterly reviews and satisfaction surveys to ensure people were happy with their service and that this still met their needs. A summary of care needs and the daily log were provided in Vietnamese, along with information about the service and who to contact in an emergency. Care plans were written in English, but people were happy with the level of information which was provided in their own language.

People were familiar with the registered manager and knew who to speak to if they had a complaint or a concern. There was evidence that people had consented to their care, and the provider had detailed people’s abilities to make choices for themselves. Care plans had clear information on the informal support people received from their families and who was responsible for making sure people’s needs were met.

Staff received regular supervision and appropriate levels of training. Staff we spoke with had received training in safeguarding and recognised signs of abuse, and were aware of how to respond if they had concerns about people’s safety.

The provider had assessed risks to people, but we found in some cases risk assessments lacked detail on how to manage long term health conditions and the risk of falling. We found that people were prompted with their medicines appropriately, but the provider had not always assessed the risks associated with people’s medicines and did not have information on the medicines people took. We have made a recommendation about this.

Inspection areas

Safe

Requires improvement

Updated 31 May 2017

The service was not safe in all aspects.

People told us they felt safe when staff visited, and there were procedures in place to monitor accidents and incidents and to safeguard people from abuse.

Risk assessments were not developed in a way which meant the risks to individuals were fully assessed, including with respect to falls and prompting people with medicines.

Effective

Good

Updated 31 May 2017

The service remains Good.

Caring

Good

Updated 31 May 2017

The service remained Good.

Responsive

Good

Updated 31 May 2017

The service was responsive.

People's care plans contained detailed information about people's care needs and these were reviewed regularly, although there was not always detailed information on people's preferences.

People told us they were happy with the level of information provided in Vietnamese, and knew who to speak to in order to make complaints.

Well-led

Good

Updated 31 May 2017

The service remains Good.