The Care Quality Commission
  • Dentist
  • Dentist

Padstow Dental Practice

18 Riverside, Padstow, Cornwall, PL28 8BY (01841) 532373

Provided and run by:
Mr. Ross MacRae

All Inspections

During an assessment under our new approach

We carried out this announced, on-site inspection on 8 September 2026.

We found the practice had not met all regulations.

Staff had the skills, knowledge and experience to carry out their roles and recruitment procedures reflected current legislation.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice had systems to identify and manage risks, however these were not always effective. We found shortfalls in areas of fire safety, emergency medical equipment and control of substances hazardous to health.

Although there are issues to be addressed, the impact of our concerns relate to the governance and oversight of the risks, rather than a patient safety risk.

The practice is in Padstow and provides NHS and private dental care and treatment for adults and children.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there were 2 dentists, 3 dental nurses, 1 dental hygienist, and 2 receptionists. We gathered feedback from staff and spoke to a range of staff during our inspection.

The provider was not complying with Regulation 17: Good governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

During a check to make sure that the improvements required had been made

We carried out a follow-up review of Padstow Dental Practice following our initial inspection on 19th July 2013, when we identified areas where the provider was not fully compliant. The Commission had received an action plan from the provider along with supplementary evidence, which detailed how they intended to address the areas of concern.

We have not revisited Padstow Dental Practice or spoken with people who used the service as part of this review because the practice were able to demonstrate they were meeting the standards without the need for a visit. We asked the provider to tell us, with supporting evidence, how they had complied with the outcome identified as non-compliant at the last inspection.

We were satisfied that people were protected from the risk of infection because appropriate guidance had been followed.

19 July 2013

During a routine inspection

We received feedback from five people who were patients at the dental practice. People told us they were happy with the practice and felt they were treated with respect and dignity by the dentist and staff at the practice.

People made positive comments about staff and indicated they felt safe and well cared for. One person told us, "My care has been very good here' another person remarked, 'I have complete confidence in their professional ability'.

People told us and we saw evidence that high standards of care and welfare were operating at the practice. Staff were trained appropriately to deal with medical emergencies and necessary emergency procedures were in place alongside current stocks of emergency medications and oxygen cylinders.

The premises were clean and well maintained. Decontamination procedures were not fully aligned with Department of Health guidance on decontamination in primary dental care.

We looked at four sets of patient notes and observed these included a medical history and were regularly updated to ensure they accurately reflected treatment discussions and choices.

There were sufficient numbers of suitably qualified, skilled and experienced staff employed at the practice to ensure the health and safety of service users.