We carried out a review of the data available to us about Hartington Road Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hartington Road Care Home, you can give feedback on this service.
We found the following examples of good practice.
¿ The provider had ensured there was a plentiful supply of personal protective equipment and we saw staff used this appropriately. Cleaning and disinfection products had been changed to meet the new infection control advice.
¿ Risk assessments had been completed to protect people and any staff who may be at higher risk and measures were in place to support them. Staff were supported by regular information and the option of accessing wellbeing support.
¿ People were provided with information on areas of keeping healthy and well in a range of formats which included written and visual information.
¿ Activities within the service had continued though in different formats with increased in house activities to reduce people’s risk of isolation.
¿ Though there were few visitors prior to the pandemic, this had been discouraged by the provider. Visiting has now re-commenced and is planned and completed with people’s safety in mind.
¿ Visits by professional health staff were well planned in advance. Visiting staff were prompted to observe social distancing and the regular changing of personal protective equipment and disinfection of equipment between each person being tested.
¿ Reviews by social work staff were now all completed on line.
Further information is in the detailed findings below.
Hartington Road Care Home is registered to provide accommodation for up to eight people who have a learning disability and/or mental health needs. Accommodation is over two floors. There are six single occupancy rooms and one shared room, two communal lounges, two kitchens, and a secluded garden area. At the time of inspection there were six people using the service.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act.
The service incorporates the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People’s experience of using this service
People were safe at Hartington Road. They had trusting relationships with staff who knew how to protect them from harm. The home was well-staffed and people were supported in the home and in the wider community. Staff managed people’s medicines safely. The home was clean and tidy throughout.
People’s needs were assessed before they came to the home to ensure they could be met. Staff had the training they needed to provide good quality care. The home provided a nutritious range of halal, vegetarian and traditional English meals. Staff ensured people’s healthcare needs were met. Staff knew how to support people in making decisions and choices about their care and lifestyle.
The staff team were caring and kind. People sought staff out when they needed assistance or company. The home was multicultural, celebrated diversity, and met the needs of people from a variety of cultural and religious backgrounds. Staff supported people to have contact with their families and friends. People were encouraged be as independent as possible and make choices about their lifestyles.
People had personalised care and staff were responsive to people’s needs. They communicated with them in their preferred language, reassured them if they were distressed, and encouraged them to take part in social and leisure activities. Staff used pictures and symbols to assist people to communicate and understand information. The staff team were multilingual and spoke with people in English and Asian languages.
The home had a calm and happy atmosphere. It was well-managed, and people and staff had a say in how it was run. Care workers told us the registered manager always put the people using the service first and was supportive of the staff team. The home’s quality assurance system ensured all aspects of the service were audited and improvements made if necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection we rated this service as Good (report published on 18 November 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
Hartington road care home is a care home registered to provide accommodation for up to eight people who have a learning disability. Accommodation was over two floors. There were six single occupancy rooms and one shared room, two communal lounges and two kitchens. At the time of inspection there were eight people using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act
2008 and associated Regulations about how the service is run.
People were protected from the risk of harm because staff knew how to recognise abuse and how to report it. Risk was assessed and management plans were put in place where risk was identified. There were sufficient numbers of staff to meet people's needs. Staff were supported and trained. Recruitment procedures were robust so that people with the right skills and character were employed.
People's medicines were managed in a safe way.
There was an on-going staff training programme so that staff knew how to meet people's needs and keep them safe. The provider agreed to access more sector specific links to ensure that staff were following current best practice guidelines.
People had their needs assessed and care plans were developed for each identified need. The care plan format had recently changed so that care plans were more focused on the person and their individual needs and preferences.
People were asked for their consent before care and support interventions were carried out. Staff were working within the principles of the Mental Capacity Act 2005 and had applied to the relevant authorities where people had their liberty deprived in order to keep them safe.
People were supported to choose their own meals and to have a balanced diet. Food and fluid intakes were monitored where this was required. Appropriate referrals were made to healthcare professionals such as doctors and community nurses.
People were treated with kindness and respect. Staff knew about people's likes and dislikes and the things that were important to them. People had their privacy and dignity respected.
People received care and support in the way they preferred. People were asked for their feedback and knew who to make a complaint.
The service was well managed and promoted an open positive culture. The provider's vision and set of values were understood and adopted by staff. Systems were in place to monitor the quality of the service and this included seeking feedback from people and their families.