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Goldsmith Personnel Limited (East London) Good

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2018

Goldsmith Personnel Limited (East London) is a domiciliary care agency. It provides personal care to people living in their own flats and houses in the community. At the time of this inspection 75 people were receiving personal care and support.

This inspection took place on 22 and 23 May 2018 and was announced. At the last inspection in March 2016, the service was rated as overall Good but we found one breach of the regulations because recruitment processes were not robust. During this inspection, we found improvements had been made.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable about safeguarding and whistleblowing procedures. The provider had safe recruitment processes in place to ensure staff were suitable to work with people. The provider used a call monitoring system to ensure visits to people were not missed. Risk assessments were carried out to mitigate the risks of harm people may face. There were systems to manage people’s medicines. People were protected from the risks associated with the spread of infection.

People had an assessment of their needs to ensure the provider could meet their requirements. New staff received induction training at the start of their employment and staff were offered regular training opportunities. Staff were supported with regular supervisions to ensure they could deliver care effectively. People were supported to eat a nutritionally balanced diet and to maintain their health. The provider and staff knew about their responsibility to obtain consent from people before delivering care.

Staff described how they developed caring relationships with people they supported. People and their relatives were included in decision making about the care that was delivered. Staff were trained in equality and diversity. People’s privacy and dignity was promoted and their independence was maintained.

Care records were personalised and contained people’s preferences. Staff understood how to deliver a personalised care service. The service had a complaints procedure and complaints were dealt with appropriately. People and their relatives knew how to make a complaint if they were not happy with any aspect of the service. The provider kept a record of compliments made to the service.

People and their relatives spoke positively about the service. The provider had a system to obtain feedback from people and their relatives about the quality of the service in order to make improvements where needed. Staff had regular meetings so they could contribute to the development of the service. The provider carried out spot checks and quality assurance checks of the work of staff to monitor the quality of the service being delivered. The provider worked with other agencies to share good practice and find ways to make improvements to their service.

We have made one recommendation about specific health conditions. Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 July 2018

The service improved to Good. The provider had safe recruitment processes in place. People and relatives told us they felt safe using the service. Staff knew what actions to take if they suspected a person was at risk of harm.

Risk assessments were carried out to mitigate the risks to people�s safety. The provider used a call monitoring system to ensure visits were not missed.

People received their medicines as prescribed. The provider had systems in place to protect people from the risk of the spread of infection. The provider worked jointly with other agencies to learn from incidents that occurred.

Effective

Good

Updated 6 July 2018

The service remains Good.

Caring

Good

Updated 6 July 2018

The service remains Good.

Responsive

Good

Updated 6 July 2018

The service remains Good.

Well-led

Good

Updated 6 July 2018

The service remains Good.