During an assessment under our new approach
Date of inspection: 06 and 07 January 2026. Ashley Lodge Care Home provides accommodation with personal care for up to 77 people. Accommodation is arranged over 2 floors with stair and lift access. At the time of this inspection there were 52 people using the service. Our inspection was prompted by concerns received about the safety of care being delivered. We reviewed all the quality statements and found no concerns about people’s safety.
Quality assurance processes were in place to monitor all aspects of the service; systems and processes were effective and there was a focus on driving improvement in service delivery. Incidents and accidents were reported, investigated and lessons learned formally shared with staff.
Safety checks had been carried out for the premises and equipment being used. Fire risks to people were assessed. Risk assessments had been completed and overall, care plans informed staff how to keep people safe from harm. Although some care plans lacked detail, staff we spoke with had a good understanding of people’s needs and knew them well.
The service was clean, and we observed staff following infection prevention and control guidelines. People had enough to eat and drink to stay healthy. Staff were working with all agencies involved in people’s care. Staff told us there was an open culture and they felt valued and respected by the management team. They referred to the registered manager as “lovely and helpful,” “very good” and “just brilliant.” They spoke positively about the changes being implemented by the new provider and told us they felt valued and listened to.