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Inspection Summary


Overall summary & rating

Good

Updated 10 November 2018

We inspected Cavendish Road on 12 and 16 October 2018. This was an unannounced inspection.

At the last inspection which took place on 11 March 2016, the service was rated Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Cavendish Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Cavendish Road provides personal care without nursing for up to nine adults with a range of learning disabilities. It is in Balham, close to amenities and with good transport links. At the time of the inspection, there were eight people using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were only deprived of their liberty to receive care and treatment when this was in their best interests, the provider sought legal authorisation to do so under the Mental Capacity Act 2005 (MCA).

People using the service appeared happy and content. Relatives told us that they were satisfied with how the staff treated their family members. They said that staff were approachable and let them know if there were any changes to their support needs. People were supported to maintain relationships that were important to them. They led active social lives and attended various day centres and amenities.

Each person had individual care records in place which staff used to provide appropriate support. Person-centred care plans included information for staff to provide support according to people’s individual taste and in a caring manner. They had support plans which promoted their independence.

Health action plans gave guidance on supporting people in relation to their health needs. People were supported to take their medicines in a safe manner.

Staff training was good, each staff member had an individual learning pathway which was monitored through supervision sessions. Staff demonstrated a good understanding of people’s support needs.

There were robust quality assurance checks in place and good engagement with external professionals.

Inspection areas

Safe

Good

Updated 10 November 2018

The service remains Good.

Effective

Good

Updated 10 November 2018

The service remains Good.

Caring

Good

Updated 10 November 2018

The service remains Good.

Responsive

Good

Updated 10 November 2018

The service remains Good.

Well-led

Good

Updated 10 November 2018

The service remains Good.