We spoke with four people who used the service following our visit. They were all happy with the treatment they received. One person told us their dentist was "marvellous, I can't praise them highly enough, they have been so patient with my husband who has dementia".We saw treatment was based on a full assessment of a person's needs and their medical history was updated regularly. Treatment was fully explained to the people who used the service and their consent was obtained before any treatment was carried out.
There were effective systems in place to reduce the risk and spread of infection. We saw the service had numerous policies on infection control in line with recognised dental practice guidance. Staff we spoke with demonstrated their knowledge and understanding on the action they took in reducing the risks associated with infection control. People told us they always found the service to be clean.
We saw there were policies in place in respect of the protection of vulnerable adults and children known as safeguarding.
We found the provider had not followed their own recruitment procedure to ensure people had the appropriate qualifications, skills and experience to carry out the work they had been employed for. In addition the provider had not obtained the information required to carry out the necessary checks before staff began work.
We saw the provider monitored the quality of service people received.