Bestway Healthcare Services Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

We did not assess all the quality statements within this key question.The provider was in breach of legal regulation in relation to good governance.

This service scored 4 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Capable, compassionate and inclusive leaders during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Freedom to speak up during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Workforce equality, diversity and inclusion during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

Oversight of the service was poor and ineffective. The registered manager had not completed audits to assess the quality of the service which would have identified the concerns highlighted within this assessment. There was no system to review care plans and ensure they were sufficiently detailed and contained key information and guidance for staff. A medication audit was completed but this only reviewed if medication had been administered. We found in the medication risk assessment, it was noted that the medication had not been stored appropriately, but this has not been actioned or followed up in the audit. The provider was not working in line with their care planning policy. The policy states, “The Client’s Care Plan should be generated from performing a needs assessment exercise with the Client and, wherever possible, should cover all aspects of each Client’s personal, social and health care plans.” During our conversations, we found the registered manager knew the person they were supporting well but certain information and detail was lacking from a person’s care plan, for example a person who required to be hoisted out of bed was not included in their care plan. The registered manager states this was because they only supported this person during the night, but this did not take into account any emergencies that could occur and how the person needed to be transferred out of the bed. During our assessment, we found inaccuracies in the registered managers training documents, this was raised with the manager on separate occasions who stated this was an oversight issue. The registered manager discussed during the assessment that they had an action plan in place to drive improvements. The action plan shared with us only focused on getting more people to support.

We did not look at Partnerships and communities during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.

We did not look at Learning, improvement and innovation during this assessment. There is no previous rating for the Well-led key question so we cannot yet publish a score for this area.