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Archived: Knightingles Healthcare Limited

Overall: Good read more about inspection ratings

23 Town Square, Stevenage, Hertfordshire, SG1 1BP (01438) 723209

Provided and run by:
Knightingles Healthcare Limited

Important: This service is now registered at a different address - see new profile

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Background to this inspection

Updated 14 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook a comprehensive inspection of Knightingles Healthcare Limited on 17 March 2016. We gave the provider 48 hours’ notice of the inspection to ensure the registered manager would be available to meet with us. Before our inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.

The inspection was undertaken by one inspector.

During the inspection we spoke with one person who used the service, one relative, three care staff, and the registered manager. We viewed three people’s support plans. We also reviewed records relating to the management of the service.

Overall inspection


Updated 14 April 2016

This inspection was carried out on 17 March 2016 and was announced. This was the first inspection since the service had registered with the Care Quality Commission on 23 December 2014.

Knightingles Healthcare Limited provides personal care to people living in their own homes. There were two people using the service on the day of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance the registered manager was also the provider.

People received personalised care that met their needs. They were involved in planning their care and felt listened to. People told us that staff were kind, caring and that they went over and above what was expected. Staff were aware of the importance of gaining people’s consent and respecting their choices, dignity and privacy.

Staff received training, supervision and support for their role. Staff told us they felt well equipped to carry out their role and they knew the standards expected of them.

Everyone was positive about the leadership and the management team. There were sufficient staff to meet people’s needs at their chosen times. As a result of this inspection the registered manager had made arrangements to further strengthen the recruitment process.

The registered manager had systems in place to monitor the quality of the service, check staff competency and share lessons learned. There were regular meetings held to review any accidents, incidents and complaints and to ensure that all risks to people’s health, safety and welfare were appropriately managed.

People felt safe using the service and staff knew how to recognise and respond to abuse. Medicines were managed safely and staff had received training in this area.