Archived: Rosebery Manor

Updated 23 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 29 January 2021 and was unannounced.

Updated 23 February 2021

About the service

Rosebery Manor is a residential care home providing personal and nursing care to 88 people at the time of the inspection. The service can support up to 95 people. Care is provided in one purpose built building with lift access, communal areas and garden spaces.

People’s experience of using this service and what we found

People told us they felt safe and care was planned and delivered in a way that ensured risks to people were safely mitigated. Improvements identified at our last inspection had been sustained with robust systems in place to monitor incidents, falls and medicines. There were enough staff and staff understood how to identify and respond to potential abuse.

People liked the food they were prepared but we received feedback that food was not always hot. The provider shared with us actions they would take to address this. Staff worked closely with healthcare professionals and we received positive feedback about how staff worked with other agencies. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff they got on well with and staff were committed to the people they supported. Care was planned and delivered around people’s protected characteristics and we saw examples of the service promoting diversity amongst people and staff. People were involved in their care and staff encouraged people to be independent.

People described a wide variety of activities which catered to a variety of interests and we saw examples of personalised activities for people. Care plans were consistently detailed and reflected people’s needs and backgrounds, with frequent reviews. End of life care was planned and delivered sensitively and in line with best practice. Complaints were logged and responded to in line with policy.

People told us they had seen improvements to leadership and culture at the service and there was a new registered manager in post. The service had developed strong links with the local community which benefitted people as well as the public. People’s feedback was sought on a daily basis and action was taken in response to suggestions made by people. Staff felt supported by management and were involved in the running of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 16 February 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.