Cleeve Lodge

Updated 17 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type: Cleeve Lodge is a care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about.

During the inspection we spoke with three people and two relatives to ask about their experience of the care provided. We spoke with three members of care staff, the registered manager, the provider and the business manager. We also spoke with a visiting health professional.

We reviewed a range of records. This included two people's care records and medicine records. We looked at a variety of records relating to the management of the service.

Following the inspection, we spoke with two health professionals who support people using the service. We also spoke with two relatives and received written feedback from one relative.

Updated 17 April 2019

About the service: Cleeve Lodge is a residential care home that was providing personal care to 22 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

• There was an extremely warm and homely atmosphere where people lived full and meaningful lives, supported by staff who were exceptionally kind and caring. Feedback about the compassionate approach of staff was overwhelmingly positive. People were treated with dignity and respect in a way that truly valued them as individuals. Staff continually looked for new ways to enhance people’s lives. The management and staff were always prepared to go the extra mile to ensure people received excellent, high quality care.

• There was an outstandingly person-centred culture that was driven by a motivated and committed provider and registered manager. Both continually looked for innovative ways to improve the service and ensure people received the outstanding care they deserved. This motivation resulted in a stable staff team who were totally supportive and committed to providing consistent, high quality, individualised care.

• The provider made significant investment into the service and all investment was to enhance and improve the lives of people living in the service. People were involved in all aspects of improvement and were equal partners in decision making.

• Staff were exceptionally positive about the management of the service and were truly valued and respected. The provider continually reviewed the support given to staff to ensure they were rewarded and appreciated for their commitment to providing a high-quality service to people.

• It was clear that people were placed at the centre of the service and were genuinely consulted in relation to all decisions about their care and the service. Families and visitors were welcomed into the family of Cleeve Lodge and were full of praise for the genuine warmth and kindness they experienced.

• People felt safe and there were effective systems in place to manage risks. Positive risk taking was encouraged and supported to ensure people led meaningful and independent lives.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service met the characteristics of Outstanding in Effective, Caring, Responsive and Well-Led.

Rating at last inspection: Outstanding (Published 26 June 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Outstanding.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Outstanding.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk