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Inspection Summary


Overall summary & rating

Outstanding

Updated 17 April 2019

About the service: Cleeve Lodge is a residential care home that was providing personal care to 22 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

• There was an extremely warm and homely atmosphere where people lived full and meaningful lives, supported by staff who were exceptionally kind and caring. Feedback about the compassionate approach of staff was overwhelmingly positive. People were treated with dignity and respect in a way that truly valued them as individuals. Staff continually looked for new ways to enhance people’s lives. The management and staff were always prepared to go the extra mile to ensure people received excellent, high quality care.

• There was an outstandingly person-centred culture that was driven by a motivated and committed provider and registered manager. Both continually looked for innovative ways to improve the service and ensure people received the outstanding care they deserved. This motivation resulted in a stable staff team who were totally supportive and committed to providing consistent, high quality, individualised care.

• The provider made significant investment into the service and all investment was to enhance and improve the lives of people living in the service. People were involved in all aspects of improvement and were equal partners in decision making.

• Staff were exceptionally positive about the management of the service and were truly valued and respected. The provider continually reviewed the support given to staff to ensure they were rewarded and appreciated for their commitment to providing a high-quality service to people.

• It was clear that people were placed at the centre of the service and were genuinely consulted in relation to all decisions about their care and the service. Families and visitors were welcomed into the family of Cleeve Lodge and were full of praise for the genuine warmth and kindness they experienced.

• People felt safe and there were effective systems in place to manage risks. Positive risk taking was encouraged and supported to ensure people led meaningful and independent lives.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service met the characteristics of Outstanding in Effective, Caring, Responsive and Well-Led.

Rating at last inspection: Outstanding (Published 26 June 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Outstanding.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Outstanding.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Outstanding

Updated 17 April 2019

The service was exceptionally effective.

Details are in our Effective findings below.

Caring

Outstanding

Updated 17 April 2019

The service was exceptionally caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 17 April 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 17 April 2019

The service was exceptionally well-led.

Details are in our Well-Led findings below.