Archived: Burlington Home Care

Updated 3 March 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 14 and 19 December 2017 and was unannounced.

We gave the service 5 days notice of the inspection visit because the location provides a domiciliary care service and we wanted to arrange meetings with people who used the service. We needed to be sure that we gave sufficient notice in order to plan a focus group with people who sued the service and visit people at home where we felt it was appropriate. We requested some documents such as policies and procedures prior to the inspection as part of our planning.

The inspection team was made up of two adult social care inspectors, one bank inspector and two experts by experience who made telephone calls. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. They had experience of community based services.

Prior to the inspection we contacted East Yorkshire council monitoring team who had recently conducted a visit at the service. had recently carried out a visit to the service and did not raise any concerns but advised that their report had not been completed.

On day one of the inspection we visited five people who used the service in their homes and two people came to speak with us in the offices of Burlington Homecare. We spoke with six care workers and two relatives. On the same day we made telephone calls to twenty people and two relatives to gather their feedback about the service. During our visits to people’s homes we reviewed three care files and medicine administration records and storage arrangements for two people.

On day two of the inspection we were based at the offices of Burlington Homecare. We reviewed the care records of seven people, recruitment files for seven staff, rotas and other documents relating to the running of the service. We spoke with the registered manager, a senior care worker and care worker.

Updated 3 March 2018

Burlington Home Care provides personal care and support for 140 people in their own homes. We last inspected the service in November 2015and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

There were safeguarding procedures in place. Staff were knowledgeable about what action they should take if abuse was suspected. Safeguarding matters had been managed in line with local area policies and procedures.

Checks of people's homes had been carried out to ensure that the premises were safe. Medicines were managed safely.

Recruitment checks were carried out to ensure that staff were suitable to work with vulnerable people. There were sufficient numbers of staff deployed to meet people’s needs. Records confirmed that training was available to ensure staff were suitably skilled. Staff were supported though an appraisal and supervision system.

People's nutritional needs were met and they were supported to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed positive interactions between staff and people who used the service. Staff promoted people's privacy and dignity. There were systems in place to ensure people were involved in their care and support planning.

Care plans were in place which detailed the individual care and support to be provided for people.

There was a complaints procedure in place and complaints were dealt with in line with company policy.

Audits and checks were carried out to monitor all aspects of the service. Action plans were developed to highlight any areas which required improvement; these needed checking to ensure actions had been completed in all cases. Staff were very positive about working for the provider and the registered manager. They said they enjoyed working at the service. We observed that they applied this positivity in their roles when supporting people.

Further information is in the detailed findings below.