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Archived: Burlington Home Care Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 3 March 2018

Burlington Home Care provides personal care and support for 140 people in their own homes. We last inspected the service in November 2015and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

There were safeguarding procedures in place. Staff were knowledgeable about what action they should take if abuse was suspected. Safeguarding matters had been managed in line with local area policies and procedures.

Checks of people's homes had been carried out to ensure that the premises were safe. Medicines were managed safely.

Recruitment checks were carried out to ensure that staff were suitable to work with vulnerable people. There were sufficient numbers of staff deployed to meet people’s needs. Records confirmed that training was available to ensure staff were suitably skilled. Staff were supported though an appraisal and supervision system.

People's nutritional needs were met and they were supported to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed positive interactions between staff and people who used the service. Staff promoted people's privacy and dignity. There were systems in place to ensure people were involved in their care and support planning.

Care plans were in place which detailed the individual care and support to be provided for people.

There was a complaints procedure in place and complaints were dealt with in line with company policy.

Audits and checks were carried out to monitor all aspects of the service. Action plans were developed to highlight any areas which required improvement; these needed checking to ensure actions had been completed in all cases. Staff were very positive about working for the provider and the registered manager. They said they enjoyed working at the service. We observed that they applied this positivity in their roles when supporting people.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 3 March 2018

The service remains Good.

Effective

Good

Updated 3 March 2018

The service remains Good.

Caring

Good

Updated 3 March 2018

The service remains Good.

Responsive

Good

Updated 3 March 2018

The service remains Good.

Well-led

Good

Updated 3 March 2018

The service remains Good.