Pine View Care Home

Updated 30 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The team consisted of one inspector.

Service and service type

Pine View is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager registered with CQC. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided. They were at the home at the time of our inspection and we were assisted by them throughout the inspection.

Notice of inspection

The inspection was unannounced. The inspection site visit activity started on 30 September 2019 and ended on 9 October 2019. We visited the service on both days to see and speak with the people living there, the registered manager, compliance manager and to review care records and policies and procedures.

What we did before the inspection

We reviewed information and notifications of incidents we received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spent time observing the care and support being provided throughout the home. We spoke with three people who lived in the home. We also spoke with the registered manager, compliance manager, a senior support worker, care staff, student and the cook.

We looked at the care records for three of the people who lived in the service. We also looked at records that related to how the service was managed including staffing rotas, recruitment, training and quality assurance.

After the inspection

We asked the registered manager to send us further documentation following the inspection which included copies of the training records, the staff rota and minutes of meetings for the people who lived in the home, and staff meetings. These were supplied and considered when writing this report.

Updated 30 October 2019

About the service

Pine View is a 15 bed residential home providing personal care to 11 older people, some with mental health needs and others with dementia. The care home supports people in an adapted residential property.

People’s experience of using this service and what we found

Risks had been assessed prior to people moving into the home. Medicines were stored and administered safely, people were supported with their medicines in a safe way. Recruitment checks had been carried out to ensure staff were suitable to work with people. Staffing levels were adequate to provide individual support and good overall levels of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Training for staff was linked to people’s individual support needs. The staff team felt involved in the running of the home and felt supported by the provider, registered manager, nursing and senior staff. Staff received supervisions to ensure they met people’s needs. Staff responded to and supported people’s health and care needs.

People were provided with a varied diet which met their individual cultural needs. Healthcare was supported by the staff and people were provided with treatment following consultations.

People were involved in making decisions about their care and their consent was obtained prior to offering care. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner. Staff promoted people’s privacy and dignity.

Staff were knowledgeable about people’s individual needs informed by detailed care and support plans. There was a complaints process in place which was managed effectively. Staff had considered people’s end of life choices and made reference to this in care plans.

There were systems in place to monitor the quality and safety of the service being provided. People’s views of the service were sought through regular meetings and surveys. The registered manager understood their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

We have made recommendations in the report around medicines and checking the environment for any changes to infection controls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on our previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.