Executive Connect Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

There was an appropriate incident recording policy. Staff knew how to record incidents, and these were uploaded to the electronic system. The manager reviewed incidents and made sure any changes were made to improve practice.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

There was a pre-admissions policy, and the manager completed pre-admission assessments to make sure important information about people’s needs was collected. The service shared information with other relevant agencies as required, such as the local authority. The manager raised referrals to other services such as the GP when needed.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

Staff completed safeguarding training and knew how to raise concerns. The manager raised safeguarding alerts with the local authority and made sure any recommendations were collated, implemented and monitored.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

Staff understood the risks to people’s health, and how to mitigate them. The manager and staff communicated well with people and their relatives to have a good understanding about how to help people if they were experiencing periods of distress or anxiety. Staff could access training specific to people’s needs before commencing care and support.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The manager conducted risk assessments regarding the environment and made sure staff knew how to use equipment safely. Staff confirmed they completed relevant training and were shown how to use equipment in people’s homes. The provider monitored whether equipment had been serviced and kept in date.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

There were enough staff that were suitably qualified to meet people’s needs. Staff had been recruited using safe processes and made necessary safety checks such as people’s references. Staff told us they completed training relevant to their roles and could complete their tasks effectively. Relatives said that staff seemed to have good knowledge about how to care for people, including knowledge about medicines.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

There were appropriate policies and procedures to minimise the risk of infection. There was an adequate supply of PPE for staff to access and wear. Staff knew to escalate any concerns and took correct measures to maintain hygiene. Senior staff conducted checks at people’s homes to check hygiene and to make sure staff wore protective clothing (PPE).

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

Staff completed medicines training, and their competencies were checked. Staff signed to say when they had administered people’s medicines. Staff monitored expiry dates and made sure there was enough stock so that people did not run out of their prescribed medicines. The manager conducted medicines audits to identify if any improvements in practice were required.