Executive Connect Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The people and relatives we spoke to all said the staff were kind and caring. Staff were polite and courteous, and they always introduced themselves. Staff explained what they were doing while they undertook caring tasks.

Staff gave us examples about how they protected people’s privacy and dignity, according to people’s specific needs.

The provider made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider worked hard to make sure staff were aware of the importance of treating people as individuals. The service adopted a system that looked at the skills, hobbies and interests of staff to match them to people with similar aspirations or backgrounds.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider supported people to exercise control over their daily routines and could help them to participate in activities that were important to them. Staff had an ethos of encouraging people to be independent with tasks where it was possible to do so.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Care plans were thorough, and staff had the opportunity to get to know people well before they began supporting them. This meant that staff had good knowledge about people’s risks and needs, and their ways of communicating. Staff could identify any changes quickly and respond in a timely manner if people needed help or assistance.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There were appropriate policies to support staff wellbeing, and the provider planned to adopt employee wellbeing initiatives. There was a dedicated wellbeing form which the manager looked at together with staff during their supervision sessions.