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Silver Tree Home Support Community Interest Company Good

Inspection Summary


Overall summary & rating

Good

Updated 11 June 2019

About the service: Silver Tree Limited provides care at home for six people who receive personal care.

People’s experience of using this service: People and their relatives felt safe using this service. They told us they trusted staff who respected their choices and preferences.

Pre-employment checks were carried out before staff began working in the service. Staff were supported using induction and supervision. They were trained a range of topics to meet people’s needs including medicines administration and food hygiene. Further support was provided by the registered manager via an on-call service to ensure staff had back up support when required.

People were protected from harm by staff who understood safeguarding. Staff told us they felt confident reporting concerns to the registered manager and believed actions would be taken to protect people. People’s personal risks had been identified and steps put in place to minimise those risks.

The provider had systems in place to monitor the service including accidents and complaints. There had been no accidents or complaints since our last inspection.

Partnership working with relatives and other professionals meant people’s care needs were effectively met. There were enough staff employed by the service to meet people’s needs.

Staff provided appropriate support to people and did not discriminate against them. Staff from differing ethnic and religious backgrounds told us they felt comfortable working in the service. Contractual arrangements were in place with a national children’s charity to provide staff to support children and young people with disabilities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service continues to be well-led. People and their relatives were complimentary about the registered manager. The service had recently received external recognition for the safe and secure use of people’s information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (Last report published December 2016.)

Why we inspected: This inspection was carried out in line with our inspection scheduling.

Follow up: We will continue to monitor the service through the information we receive and discussions with partner agencies.

Inspection areas

Safe

Good

Updated 11 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 11 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 11 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 June 2019

The service was well-led.

Details are in our Well-Led findings below.