Our current view of the service
Updated
3 September 2025
Date of assessment: 15 September 2025 to 8 October 2025.
Three Sisters Care Ltd provides domiciliary care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of this assessment, the service was providing personal care to 122 people. The site visit was carried out on 25 September 2025.
This assessment was carried out by an inspector. We looked at 33 quality statements as part of this assessment. We gave the service 48 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment. We also spoke with the registered manager, the chief executive officer, the deputy manager and the operation director.
After the assessment, we spoke with people that used the service, their relatives, and staff to seek their views about the service.
This service was registered with us on 21 December 2023, and this was the first inspection.
People's experience of the service
Updated
3 September 2025
The service was able to show how they were meeting the underpinning principles of right support, right care, right culture.
Right support:
People were safeguarded from the risk of abuse as the provider had systems to identify the possibility of abuse and stop it occurring, and staff had appropriate information to report any concerns. People's equality characteristics were assessed and met by the service. The provider had effective recruitment procedures in place. Staff had the knowledge and skills to care for people effectively and responded promptly to their needs. People received support with their medicine as needed. Staff were aware of their roles and responsibilities for the management of infection.
Right care:
People received personalised care and support that was tailored to their individual needs. Staff encouraged and supported people to be independent. People's privacy, dignity and choice were respected, and people developed positive relationships with staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staffing levels were managed and planned to ensure consistency and staff were familiar to people using the service.
Right culture:
There were systems to monitor how the service was run to ensure people received a quality service. The provider sought feedback from people who used the service and their relatives, and we saw that this was acted upon. Regular audits and checks were undertaken to ensure the service was run well. Staff felt supported by the management team. People and relatives commented positively on the way the service was run. The management team welcomed comments to improve the service. The registered manager worked in partnership with other health professionals to ensure people received effective care and support.