Future Home Care Limited (Mansfield)

Updated 17 April 2025

Date of Assessment:14 October to 29 October 2025. This is the first assessment for this newly registered service.

The service is a supported living service comprising of 5 bungalows with their own garden and a staff base in a separate building, providing support to adults of all ages living with a learning disability, mental health conditions, and autistic people. At the time of our assessment 2 people were receiving the regulated activity of personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.

Right Support:

People were encouraged to lead their lives in their chosen way and have control in decisions about their care. Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe. Staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications, and experience. The registered manager made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.

Right Care:

People received dignified care that respected their privacy and human rights. Care and support was person-centred. Individualised care and support plans were in place that enabled staff to provide appropriate, outcome focussed, and safe care for each person. People’s preferred communication styles were known, clearly documented in their support plan, and respected.

Right Culture:

The ethos, values, attitudes and behaviours of leaders and care staff ensured people living at The Maples led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to live an ordinary life as any other citizen with the same rights and opportunities. There was an open culture where staff and people and their relatives felt able to raise concerns if needed. Staff were supported by an internal positive behaviour support practitioner who worked with them to understand individual’s specific needs.

Updated 17 April 2025

Not everyone living at the service were able to speak with us and contribute their views because our presence would cause them distress, but we spoke with people who consented to speak with us and people’s relatives to understand what their experience of living at The Maples was. We also reviewed documentation and used our observations to form our judgements. People and relatives were positive about the quality of their care and felt they were safe. People said they received high quality care from knowledgeable staff who treated them as individuals. One relative said, “The care is great, the environment is great. The staff are great.” They also said the service provided activities to keep people physically and mentally active. As people could not directly tell us about their experience, we used observation to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People knew staff and leaders well and observations underlined this.