During an assessment under our new approach
We carried out this announced on-site inspection on 6 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Ridgway Dental Practice is in the London Borough of Merton and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice. The practice had 4 treatment rooms. At the time of our inspection, there was a total of 23 staff, of which there were 5 dentists, 5 dental nurses, 3 orthodontists, 2 hygienists, 1 periodontist, 1 oral surgeon, 1 endodontist, 3 receptionists and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 2 receptionists and both the practice managers.
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Ridgeway Dental provides a consistently high standard of care, and I would highly recommend them. It’s clear that the team genuinely cares about creating a positive experience for their patients”
“Everything at the practice is well explained in what steps I needed to take with my teeth as well as a great plan going forward without needing too many further clarifications. Loved the service and pleased with my results. Everyone, from reception to the dentists were so helpful and pleasant!”
“[The dentist] is very caring, patient and professional in treating me. Very conscious of my feelings. Surgery very clean and inviting. One dentist never to be afraid to go to! I will recommend Ridgway to everyone who may be concerned about going to the dentist without hesitation. All staff very friendly and caring...”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.