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Inspection Summary


Overall summary & rating

Good

Updated 3 March 2021

About the service

Hardwick Dene is a residential care home providing personal and nursing care to 31 older people at the time of the inspection. The service can support up to 47 people in seven units each having separate adapted facilities.

We found the following examples of good practice

The service was not allowing any visiting at the service at the time of this inspection, unless for exceptional circumstances for example, if a person was receiving end of life care.

The building was clean and free from clutter. The deputy manager told us that staff were undertaking cleaning of high touch points on a regular basis. We witnessed this during our inspection.

Whole home testing for COVID-19 was in place for people, visitors and the staff.

Phone calls and video calls were available to people to stay in contact with friends and relatives.

Chairs in communal areas such as the dining room had been spread out to promote social distancing.

Inspection areas

Safe

Good

Updated 3 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 3 March 2021

Caring

Good

Updated 3 March 2021

Responsive

Good

Updated 3 March 2021

Well-led

Good

Updated 3 March 2021