STANDBY24 LTD

Updated 13 August 2025

Date of assessment: 14 August to 18 September 2025.

Standby24 Ltd provides the regulated activity of personal care to people living in their own homes. At the time of this assessment the provider was providing personal care and support to 4 young adults with a learning disability and/or autism.

We carried out this assessment because it was newly registered in December 2023 and had not yet been inspected or rated.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture.

People received a safe service, were protected from abuse or neglect and had their human rights promoted. Robust recruitment procedures were followed. There were sufficient staff to meet people’s needs and keep them safe. Risks to people were assessed and their safety was monitored and managed. Accidents and incidents were monitored and analysed, so lessons could be learned and recurrences avoided. Medicines were managed and administered safely. Staff followed effective infection control procedures.

People had their needs assessed and support packages were compiled to meet their individual requirements. People were supported to live healthy and safe lifestyles and to access healthcare professionals, as needed. Staff understood the Mental Capacity Act 2005 and made sure people consented to their care and support. People were supported in the least restrictive way possible and had maximum choice and control of their lives.

Care plans were regularly reviewed and kept up to date. Leaders carried out regular spot checks and audits. People were supported to make a complaint if needed and they were listened to and responded to appropriately. Information from complaints, comments or concerns was used to help drive improvement.

People received a personalised service and were involved in all aspects of their care and support. Staff made sure people were encouraged to do as much for themselves as possible. Information was accessible and available to people in a format suitable for their communication needs. Equality and diversity were consistently promoted and respected for everyone.

Updated 13 August 2025

The 4 young people receiving the regulated activity of personal care sometimes found changes to their routines, including meeting and dealing with unfamiliar people, difficult to deal with. For this reason, we did not speak with people directly about the quality of the care and support they received.

To help us find out about people’s experience of the service, we spoke or obtained feedback from health and social care professionals and 4 relatives. We also spoke with staff and looked at a variety of information that provided reliable evidence of people’s lived experiences, including care plans, daily notes and records of social and leisure activities.

People’s representatives told us people were safe and staff supported them well. They said staff were well trained and respected people’s rights, privacy and dignity. People and their representatives knew how to raise concerns if needed and told us staff were kind and caring. A person’s representative told us, “All the staff are professional and respectful.”

People were involved in their needs assessments, as well as compiling and reviewing their care plans and risk assessments. People’s representatives told us they were happy with the way the service and care staff managed and administered people’s medicines. A person’s representative told us, “The care plans and daily logs are detailed and well written.”

People’s representatives told us people were treated fairly and supported in accordance with their individual needs and wishes. Nobody had experienced any discrimination or inequality whilst using this service. People’s representatives told us people were supported and encouraged to maintain their independence and avoid social isolation as much as possible. A person’s representative told us, “We are very, very pleased with the support from the staff. [Name] experienced a lot of trauma whilst in hospital but [their] behaviour is much better now.”