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Kernow Home Care Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Kernow Home Care Limited is a domiciliary care service that provides personal care and support to people livening in their own homes. The service normally provides short visits at key times of the day to help people to get up, go to bed and to prepare meals.

At the time of our inspection the service was supporting approximately 30 older people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were comfortable with their support staff who they praised for the compassion and care with which they provided support. People comments included, “I must say the carers are very good”, “I think I am spoilt really. They are good” and “Kernow Home Care provide excellent care, I have no complaints.” Records showed people were normally cared for by staff who visited regularly. Staff normally arrived on time for each visit and stayed for the full duration. When care workers were running late they called people to let them know when they would arrived.

Staff understood their role in ensuring people safety and records showed the service manager had appropriately reported safety concerns to the local authority.

The service used an electronic system to plan care visit and ensure that no visit was missed. This system worked well and no one who used the service, or any staff could recall an occasion when a visit had been missed.

Staff had the skills necessary to meet people support needs and their training was regular updated. Staff new to the care sector completed training in line with the requirements of the care certificate.

People were assisted to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People were in control of how their care was provided and staff acted to ensure people’s privacy was valued and respected.

Care plans contained enough guidance for staff to enable them to meet peoples individual needs. Risk assessments were completed during the initial care visits and staff were provided with information on how to manage these risks and what support was to be provided during each visit.

The registered manager provided effective leadership to the well-motivated staff team. Staff were proud of the person centred support the service provided and told us, “They are definitely the best company I have worked for” and “The best thing is walking away at the end of the shift and knowing you have done a good deed for people and helped them stay at home.”

There were systems in place for gathering feedback from people who used this service and appropriate procedures in place to ensure any complaints received were investigated and resolved. A survey had been recently completed and people’s feedback had been constantly positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was Good. (Report published 1 August 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 February 2020

The service was well-led.

Details are in our well-led findings below.